FTD recognizes that substitutions may be necessary to ensure arrangements are delivered in a timely manner. The utmost care and attention must be given to all orders to ensure the flowers are as similar in style and value as possible to the requested item.

The FTD policy regarding the substitution of floral items in the Floral Selection Guide is as follows:

Substitutions List
A list of approved substitutions is provided. The substitution options are listed from left to right in the order of priority with "Substitution 1" being the first/best choice - if a substitution is absolutely required.

If you are unable to accommodate the requested item or any of the three alternative substitutions, you still need to comply with the FTD Delayed Response Policy and reject the order within the first two business hours from receipt of order.

Non-Branded Products:

"Should the requested product not be available, the florist will deliver fresh flowers with the same feeling and color scheme in a similar container".

Branded Products:

"Should the requested product not be available, the florist will deliver fresh flowers with the same feeling and color scheme in the same container".

Special Situations:

"None."